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Get 2 free samples with any $45 purchase

General FAQ

Thank You For Your Business!

You can reach our customer service at 1-844-PURE100 (toll-free) or

If you are inquiring about your order, please have your Order Number ready!


Please be sure that your billing address and billing zip code matches the information listed on your account for your credit or debit card. If this information does not match, your purchase will not be completed. If you attempt to make a purchase several times with mismatched billing information, you may see multiple charges on your billing statement. These extra charges will drop off and you will not be charged for them; you will only be charged for orders that go through with the correct billing address. However, your bank may hold these funds for several days before the extra charges disappear.

If you are paying with PayPal, please be sure and check your PayPal account for confirmation of payment. You should receive two confirmation emails: one from 100% PURE® and one from PayPal.

Sorry, we do not accept international credit cards.

Gift Certificates

As of November 1st, 2013, we have moved to a new gift certificate system. If you have a PayPal gift certificate, please email us at with your gift certificate number and we will issue you a new gift certificate that will work with our new system. Please let us know which email address to use to issue the gift certificate.
Please note that gift certificates purchased online can only be used on our website. If you would like to purchase a gift certificate to use in stores, you can do so at any of our retail locations.

Return Policy:

We accept returns & exchanges within 30 days. We hope you'll appreciate our exceptional quality and purity of our products and that you will love every 100% PURE® item you purchase. We fully guarantee and stand by our products. You may return gently used product(s) by sending them back to:

Purity Cosmetics
2221 Oakland Rd
San Jose, CA 95131

Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed:
A. store credit: to be used towards future orders
B. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)
C. even exchange 

If you are returning your items within the 30 day time frame you can print a free return label here:

Product Defects:

If you believe you have received a defective product, please send a clear photo of the defect to along with your first and last name, order number, name of product, and lot code #. If you need help finding the lot code #, please feel free to give us a call at 1-844-PURE100.

Sending Returns Back:

Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our offices, may we suggest using a mail service that offers a tracking number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process. Please note all shipping costs are non-refundable.

Free Gifts and Gift Sets:

1. If you are requesting a store credit/refund of your entire purchase, we ask that you kindly return all items received in your order, including any promotional items received for free.
2. We cannot accept partial returns of gift sets or weekly specials. If you would like to return a gift set or weekly special, or any other items sold as a set, we ask that you kindly return the set as a whole.

3rd Party Retailers:

If you have purchased your 100% PURE® products through a 3rd party retailer, please contact the store for more information on their return policy.


If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: 1-844-PURE100 or

Website Promotions:

Some promotions cannot be combined. To qualify for the "gift with purchase", your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.


We always include free samples of our products when we ship purchased orders. Unfortunately, we are unable to ship samples separately due to the high volume of requests that we receive.

Notice to Customer:

Please note that business days do NOT include the weekend or national holidays. All shipping costs are non-refundable.

**Please see FAQ page for more information.

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Try At Home

Try At Home For 7 Days

Take 7 days after delivery to decide what you'd like to keep. Just pay $2.99 to Try At Home.

Pay Later

We’ll place a hold on your card for the full order amount for the duration of your trial. You’ll be charged for the items you decide to keep.

Easy Returns

Don’t love it? Follow our easy return instructions.

Try At Home FAQs.

Final sale, discontinued items, and gift sets are not available for Try At Home.

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